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In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
Agenda
Part 1:
•Case Management in Dynamics 365 Customer Service
•Create or update records automatically in Customer Service Hub
•Unified routing
•Create and Entitlements and Service Level Agreements
Tags
Audience
Sales
Area of Interest
Dynamics 365 Customer Service
Format
On-Demand
Language
English
Solution Area
Business Applications
Certifications
MB-230
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Featured In
Santa CLOUD | Dynamics Certifications
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